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Good summary of some of the things we run into. Why Some Companies Are Reluctant to Embrace Consultants

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Posted by on in Silver Lining Telecom
SeriousFun Network

Proud to be a contributor  - great people doing great work!

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Wireless Taxes - Hidden Dangers & Hidden Costs

We have found that over half of the companies we talk to are in violation of the Federal Sourcing Act’s PPU (Place of Primary Use) requirements and don’t even realize it!

In addition, with wireless tax rates ranging as high as 26.29% the amount of spending related to wireless taxes is significant. 

We've found that by using the Wireless Tax Optimizer tool we can cut spending on wireless taxes by 20%-30%.

To get more in-depth details, download the White Paper from our website but here are some key features of the unique and exclusive tool we utilize to address these concerns:

  1. No other TEM provider has this Wireless Tax Optimizer tool – it is a unique, proprietary and patented capability.
  2. We can audit and address tax compliance issues with this tool – again nobody else can do this.
  3. Using this tool’s unique chargeback features, we can provide financial management/ chargeback ability that nobody else can offer.

We are advising companies to get out in front of this issue before it’s too late. 

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The developing role of the CIO as viewed by other top CIO's.  Interesting article about how successful CIO's will help to create value and manage their business by being pro-active, visionary and creative.

 http://www.cio.com/article/704050/Top_CIOs_Predict_the_Five_Year_Future_of_the_CIO?page=1&taxonomyId=3174

 

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Posted by on in Silver Lining Telecom

Believe it or not, we've actually come to sometimes sympathize with the plight of many of the carrier account teams.  More and more we are hearing account reps complain about the lack of resources and support from within their own organizations.  Headcount reductions, removal of field service roles and centralization of billing, ordering and implementation functions have all contributed to making it harder for the account reps to get things done and get issues resolved.

So, the reps are between the proverbial "rock and a hard place" because they either spend a lot of extra time resolving customer problems and chasing down answers internally or they get complaints from customers about lack of responsiveness.  Meanwhile their management wants them spending their time growing accounts and getting new business - which they could do if they didn't have to spend so much time putting out fires!

Unfortunately, this will not change unless or until the carriers start losing significant customers due to service and support issues.  As long as the carriers are growing and recording record profits there's really no reason for them to change.

What does this mean for customers?  It does not mean that you should accept or resign yourself to the situation. It means that it is more critical than ever to pay attention to your contract terms and conditions and to negotiate specific performance clauses around things like billing, implementation, account team support and other SLA's.  The key to addressing these issues is to make sure there are specific parameters in place and specific remedies with "teeth". Even if you are in the middle of a current contract it is still possible to amend and add terms to help address these issues. 

Also, we frequently find that communication channels have been pushed down to the lowest level and customers don't really know who to talk to beyond their direct account team.  We recommend, as a best practice, that clients establish (or re-establish) and maintain direct lines of communication with the Regional and Area carrier executives that oversee their account team.  Talk to them on a regular basis - not just when there's a problem.

So, next time you have an issue, do be a little sypathetic to your account rep - it's not always all their fault but don't fail to the address the underlying contractual and communication causes of the problem.

 

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